Product Warranty

Product Warranty

Stainless Steel Vacuum Lifetime Warranty

What is covered?

Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase. This lifetime warranty covers degradation of thermal performance.

This warranty applies only when our products are put to normal use and cared for according to the care and use instructions applicable to the products.

This warranty applies only to products purchased from Stanley 1913 UAE (stanley1913.ae) or an authorized Stanley retailer in the UAE.

What is not covered?

NOTE: We do not cover damage resulting from natural disasters or accidents, such as fires. This warranty does not apply to any non-stainless-steel part.

This warranty also does not apply to:

  • Fake or counterfeit products
  • Normal wear & tear (i.e., scratches, dents, blemishes from use)
  • Defects or damage resulting from (1) any failure to follow the care & use instructions, (2) accidents, (3) post-purchase modifications to the product (for example, engraving, accessories etc.), abuse, misuse, or neglect.
How long are products covered?

The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.

What are the requirements?

Stanley reserves the right to require proof of purchase or return of the defective product. At our discretion, we may ask you to verify the defect through other means, such as sending photos or videos of the product.

For UAE customers: Please retain your original purchase receipt or order confirmation from stanley1913.ae as proof of purchase.

What will Stanley do if the product is covered by warranty?

We will repair or replace your product, in our sole discretion, at our expense with a comparable product currently being manufactured by us. If there are no comparable products currently being manufactured, we will contact you to discuss options. Replacements do not guarantee color or finish.

If you have a product with a custom design, we are not able to screen print or engrave the artwork on your replacement product.

Please note: Warranty replacements for UAE customers will be processed through our UAE operations. Delivery times may vary based on product availability.

How to submit a warranty claim

For customers in the UAE, please submit a warranty claim through one of the following methods:

  1. Email: Contact our customer service team at sales@stanley1913.ae with:
    • Your order number
    • Photos of the defect
    • Description of the issue
    • Proof of purchase

A member of our team will be in touch within 2-3 business days to process your claim.

ADDITIONAL INFORMATION

This warranty is your exclusive warranty and there are no other warranties.

Distributors, resellers, and retail stores do not have the right to change the terms and conditions of the warranty.

In no event shall we be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages.

Warranty Coverage by Region

This warranty policy applies to products purchased in the United Arab Emirates through stanley1913.ae or authorized Stanley retailers in the UAE. Products purchased outside the UAE should follow the warranty policy of their respective region.

Care Instructions

To ensure your Stanley product maintains optimal performance:

  • Hand wash with warm soapy water
  • Do not microwave
  • Do not freeze
  • Avoid dropping or impact damage
  • Do not use bleach or chlorine-based cleaners
  • Allow product to air dry with lid off

For detailed care instructions specific to your product, please refer to the care guide included with your purchase or visit our FAQ section at stanley1913.ae/pages/faq

Questions? Contact our customer service team at sales@stanley1913.ae or visit our Contact Us page.

Stanley 1913 is a brand of PMI WW Brands, LLC. All Rights Reserved.